1. Introduction

Tourist agency Selex d.o.o. serves as an agent between the customer and the service provider (on behalf of the owner and to his benefit) and therefore provides accommodation services for the customer in accordance with the information available on the website www.selex.hr  for the period of the confirmed reservation. Tourist agency Selex is not liable for force majeure. Force majeure is a circumstance that cannot be affected or foreseen, and therefore cannot be prevented (earthquake, flood, fire, strike, terrorist attack, war, death of the service provider or their immediate family).

2. Booking and payment 
Inquiries and booking of accommodation can be done electronically (by email or forms on the website) or in person at the Selex tourist agency office.

In order to confirm the booking, the customer is required to pay an advance in the amount from 20% to 40% of the total, depending on the accommodation. The rest of the total amount the customer is required to be paid in cash at the reception desk of the agency upon arrival.

When booking, the customer confirms that he is familiar with the General Terms and Conditions and that he accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the customer and Selex tourist agency. When booking, the customer is required to give all the information necessary in the booking procedure.

3. Sojourn tax
According to the Croatian Law on the Sojourn Tax, customers are required to pay the Sojourn Tax when paying for their accommodation. The amount of Sojourn Tax to be paid will be stated on your reservation calculation, or there will be information that Sojourn tax is included in the price. The registration fee will be charged once pro person (independently of the age), according to the price list.

4. Price of accommodation

The daily rent of the accommodation includes water and electricity consumption, bedding, towels, cutlery, and cooking kit (in apartments), as well as final cleaning after the departure of guests.

Air-conditioning is included in the price, unless stated differently. In case the facility owner notices that the air-conditioner is on, while the window is open or while the guest is not present in the apartment, the owner holds the right to charge 3-5 Euros for the negligent use of air-conditioning.

All kinds of special services which are listed and not included in the price, the guest will be charged for and is obliged to ask for, when checking in or, if agreed so, make the payment on the spot.

Pets are allowed only if arranged so prior of the guest’s arrival and for a set fee. In case the guest hasn’t mentioned a pet when making a reservation, the Agency holds the right to cancel the booking upon arrival. When making a reservation, the guest is obliged to state the breed and weight of the pet. Leaving the pet alone and unattended in the apartment is not allowed.

In case the customer uses the accommodation for up to three nights, the price is 30% higher.

The agency reserves the right to make changes to the stated prices. In case the prices change after the booking and prior to the payment of the advance, the agency guarantees to inform the customer about the price change and to send them a new calculation. For customers who have paid an advance for their reservation, the agency guarantees the price of accommodation stated in the first calculation, according to which the advance was paid.

If more customers than stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at an extra charge according to the price list.

5. Categorization and service description

Accommodation units offered by the agency are described in accordance with the official categorization issued by the Ministry of Tourism. Standards for accommodation, food, services, etc. differ from place to place, country to country, and cannot be compared.

Information obtained at the accommodation unit does not oblige the agency in any way more than any information available on this website.

6. Agency's right to changes and cancellation
The agency reserves the right to change a reservation in case of emergency or force majeure. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that the customer is notified ahead of time. Should the substitute accommodation be available only in an accommodation unit of a higher category, and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, the agency reserves the right to charge the price difference upon consulting the customer.

In cases where substitute accommodation for paid accommodation is not available, the agency reserves the right to cancel the reservation upon prior customer notification (before their arrival) and guarantees the refund of the complete paid amount.

7. Customer's right to changes and cancellation
In case the reservation is canceled within 30 days before arrival, the advance payment will not be returned to the guest, but remains as a minimum fee to the owner of accommodation on behalf of their lost earnings.

Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes to arrival/departure dates. The first change to the reservation is free of charge. For all further changes to the reservation, 15 EUR will be charged per change.

Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of the reservation listed above will be enforced.

Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed Tourist agency Selex, the reservation is considered to be canceled, and therefore the cancellation cost will be charged as described above.

8. Agency's obligations

It is the obligation of Tourist agency Selex to take care of the provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. Tourist agency Selex will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control (Article 1), when Article 6 is applied.

9. Customer's obligations 
- to have valid travel documents and a visa in case they need one for entering the Republic of Croatia,
- to obey customs regulations and currency exchange regulations of the Republic of Croatia
- to obey house rules in accommodation units and to have good relations with the host,
- the guest is responsible for damage made in the accommodation and is required to report it as well as to cover all expenses for any damage caused in the accommodation unit on the spot
Should the customer not follow the above-listed obligations, the customer is liable for the caused damage and must cover the expenses

10. Accommodation terms

The guest is required to come to the Agency upon arrival (or go straight to the facility if agreed so before arrival) and present the reservation confirmation received from the agency by email, which states the date of stay, number of people, and type of service that must be provided to them.

Upon arrival, the guest is required to provide the agency or the apartment owner with the identification for all the guests staying in the facility, to check in with the local authorities.

Entrance to the accommodation unit is possible after 14:00 (2 pm) on the day of arrival, and upon departure, the guests must leave the accommodation unit no later than 10:00 (10 am). Arrival after 20:00 (8 pm) on the day of arrival should be announced in advance to the Agency.

11. Luggage 
Tourist agency Selex is not responsible for the theft of luggage or valuables in the accommodation unit. Lost luggage or stolen goods should be reported to the host and the local police department.

12. Complaints
The guest is obliged to immediately complain about the inadequate service to the service provider on the day of arrival and inform the Selex Tourist Agency about it. The guest is obliged to cooperate with the travel agency representative and the service provider in good faith to eliminate the cause of the complaint. If the guest does not accept the offered solution to the complaint on the spot, which corresponds to the paid service, the Selex Tourist Agency is not obliged to accept the subsequent complaint. The maximum amount of compensation for a complaint can reach the amount of the complained part of the service, and cannot include services already used or the entire amount.

If the guest is not satisfied with the condition upon arrival, and leaves the facility and finds other accommodation on his own initiative, without allowing the agency to eliminate his dissatisfaction, the guest cannot request a refund and waives the right to sue.

NOTIFICATION ON THE METHOD OF SUBMITTING THE EXPLOITED CONSUMER PROCEEDINGS

In accordance with Art. 10 of the Law on Consumer Protection (Narodne novine no. 19/22), we inform the consumer that complaints about the quality of our services can be submitted in writing at the business premises of the Selex Tourist Agency. The receipt of the complaint will be confirmed without delay, in writing.

A complaint can also be submitted by mail to the following address: 

Selex d.o.o. 
Trg palih boraca 28
51266 Selce, Croatia, 
and to the e-mail address: selex@ri.t-com.hr
The response to the written complaint of the consumer will be given in writing no later than 15 days from the day the complaint was received. Please, in the complaint, specify your name and address for the delivery of our response. 

13. Personal data privacy

Selex Travel Agency collects, processes, and stores your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other applicable regulations. The personal data of the users will be stored in the database, in accordance with the decision on how to collect, process, and store personal data. The Agency takes all security measures to protect user data during data entry and transfer, data processing, and storage. Access to data is limited and only available to employees who need it to perform business activities. The information will not be passed on to third parties or transferred to third countries except for the purpose of providing the reserved services (eg, accommodation, excursion, transfer, insurance).

When booking accommodation, excursions, or other services of the Selex Travel Agency, personal information of the reservation holder (eg, name, address, e-mail, contact telephone, etc.) and other users of the service (eg, name, date of birth).

The personal information of the guest is needed in the process of realizing the requested service and will be used for further communication (eg, letter of intent, instructions for payment, notices on realization of the service).

The Agency reserves the right to use the personal information of users for marketing purposes (eg, sending notices, actions, promotions, newsletters). The user can unsubscribe at any time by using the "Logout" link at the end of each e-mail or by sending a request to: selex@ri.t-com.hr

An objection to the processing of personal data for marketing purposes will not affect the contracting and/or realization of the requested service.

At any time, users have the right to request information about their personal data processed by the Selex Travel Agency, or to request that their personal data be changed or deleted by sending a request to: selex@ri.t-com.hr

14. Note
Upon payment of the advance, the customer accepts the General Terms and Conditions in their entirety.